Politics

Audit finds digital tolls overbilled Maryland drivers

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Maryland legislative auditors discovered that glitches within the cashless tolling infrastructure on the state’s bridges, tunnels and specific lanes overbilled motorists hundreds of {dollars}.

The Baltimore Solar experiences that the Workplace of Legislative Audit’s report on the Maryland Transportation Authority comes a few 12 months after the state introduced it completely ceased money toll collections — placed on maintain throughout the coronavirus pandemic — and moved to completely digital tolling techniques.

"We obtained allegations on our fraud, waste, and abuse hotline alleging that MDTA was not taking enough motion to detect and tackle the overbilling of shoppers for digital tolling on account of points with its new toll tools," Legislative Auditor Gregory Hook wrote in a letter to the legislature’s Joint Audit and Analysis Committee.

An digital billing system changed conventional money toll cubicles in Maryland throughout the pandemic. (AP Picture/Keith Srakocic)

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"Our audit disclosed that MDTA was inconsistent in its actions associated to the influence of points with its digital toll assortment system on its clients and potential buyer overbillings," Hook’s letter stated.

The report was first reported by WBAL-TV. It recognized tolling points on the Fort McHenry Tunnel in Baltimore, the Francis Scott Key Bridge, the Intercounty Connector in Montgomery County and the Thomas J. Hatem Memorial Bridge in Cecil County.

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Issues included digital tolls incorrectly counting automobile axels and overcharging motorists, clients billed twice for passing a toll as soon as and overbilling for some with commuter plans, in accordance with the report.

"Though {hardware} or software program issues could happen occasionally, MDTA’s tolling system has a sturdy real-time monitoring system that alerts to anomalies in order that points could be rapidly recognized and corrected to attenuate any potential errors," transit officers wrote in a response to the audit.

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